Important Information for EU Customers
Following the EU VAT reform initiative, from July 1st 2021, VAT will be collected on orders with an intrinsic value (value of the goods only - excluding shipping charges) of up to €150. Your order will be shipped under the Import One Stop Shop (IOSS) scheme. There will be no additional import VAT or fees to pay.
If your order has an intrinsic value over €150, your order will be sent Delivery Duty Paid (DDP). There will be no additional import VAT or fees to pay.
Customs requirements have changed in recent years with customs authorities around the world requiring more information about the receiver. To avoid any delays to your shipment, please follow our tips below for smooth customs clearance:
- we recommend shipping to your home address and not to a commercial / business address. The IOSS scheme is intended for business to consumer orders and not business to business orders. If shipping to a commercial address, please ensure your full name is present in the address. If a named recipient is not provided in the address and the address is commercial, your order may be delayed by your country's customs authority.
- please include your full name in the address. A first name only is insufficient.
- please avoid delivering to forwarding facilities e.g. Swiss Packet shops.
- please ensure your telephone number is correct and up to date.
- if you are ordering on behalf of a business, please include the EORI number of your business (if available).